Whether you are new to 87ph or a returning player, this FAQ page covers the most common questions about accounts, payments, games, and the mobile app. All answers are written in plain Philippine English so you can find what you need without any confusion. Browse by topic below or scroll through the full list — most questions are answered in just a few sentences. If you cannot find what you are looking for, the Register and Login pages also have inline guidance. We update this page regularly to reflect the latest platform features available to players across the Philippines.
Everything you need to know about creating and managing your 87ph account as a player in the Philippines.
Creating a new account on 87ph is straightforward and takes less than five minutes to complete. Visit the Register page and fill in your email address or Philippine mobile number, then choose a secure password. You will need to verify your contact details before your account becomes fully active, so make sure the email or mobile number you provide is one you can access right away. Once verified, you can log in immediately and start exploring the game lobby, sports betting section, and all other platform features. You must be at least 21 years old to register, in line with Philippine gaming regulations. Each player is permitted only one account on the platform, so please do not create duplicate registrations.
To register on 87ph you will need a valid email address or a Philippine mobile number, a secure password, and confirmation that you are at least 21 years of age. Some account features — such as withdrawals — may require you to complete an identity verification step by submitting a government-issued ID. This is a standard requirement for licensed gaming platforms operating in the Philippines and helps protect all players on the platform. Make sure the details you provide during registration match your official identification documents to avoid any issues when verifying your account later. Providing accurate information from the start makes the entire account management process much smoother.
Yes, most account details can be updated from within your account settings after you log in. You can change your contact preferences, update your mobile number, and manage notification settings at any time. Core identity details such as your full name and date of birth are typically locked after verification to prevent fraud, so make sure these are entered correctly during registration. If you need to correct a verified detail, contact the support team using the email address shown in the footer of this page and they will guide you through the process. Keeping your account information current ensures you receive important notifications and that your withdrawal requests are processed without delays.
Yes — you must be at least 21 years old to register and play on 87ph, which is the minimum legal age for online gaming in the Philippines. This requirement applies to all players regardless of the type of game or betting activity they wish to participate in. Age verification may be requested at any point during your account lifecycle, including at registration, during a withdrawal request, or as part of a routine compliance check. Players who are found to be underage will have their accounts suspended and any funds held pending review. We take responsible gaming seriously and encourage all players to review the Responsible Gaming page for more information on how we protect our community.
Trouble signing in or need to reset your password? These answers cover the most common login issues for Filipino players.
To log in, visit the Login page and enter the email address or mobile number you used when you registered, followed by your password. Make sure your caps lock is off and there are no extra spaces in either field before you tap the Log In button. If you have two-step verification enabled, a one-time code will be sent to your registered mobile number — enter it on the confirmation screen to complete the sign-in process. On your personal device you can tick the "Remember me" option so the form fills in automatically on your next visit. If you are having trouble logging in, the sections below cover password resets and account lockouts in detail.
If you have forgotten your password, click or tap the "Forgot password?" link on the Login page to start the reset process. You will be asked to enter the email address or mobile number linked to your account, and a reset link or one-time code will be sent to you within a few minutes. Follow the instructions in the message to set a new password — choose something strong that you have not used before on any other platform. If you do not receive the reset message, check your spam or junk folder, or confirm that your registered mobile number is active and able to receive SMS. Once your password is reset, you can log in immediately using your new credentials.
Accounts are temporarily locked after several consecutive failed login attempts as a security measure to protect your funds and personal information. If your account has been locked, wait a short period and then try again using the correct credentials, or use the password reset option to regain access immediately. If you believe the lockout was triggered by suspicious activity rather than your own failed attempts, contact the support team using the email address in the footer of this page. Do not attempt to create a new account to bypass the lockout — each player is permitted only one account on 87ph. Once the issue is resolved, your account history, balance, and preferences will all be intact.
Questions about funding your account or cashing out? Here is what Filipino players most commonly ask about payments on 87ph.
87ph supports the most widely used payment methods in the Philippines, including GCash, Maya, and major local bank transfers. These options are available for both deposits and withdrawals, making it easy for Filipino players to manage their funds without needing an international payment method. All transactions are processed in Philippine pesos (PHP), so there are no currency conversion fees to worry about. The cashier section of your account dashboard shows all available payment options along with any minimum and maximum transaction limits that apply. If your preferred payment method is not listed, check back regularly as new options are added to the platform over time.
Withdrawal processing times vary depending on the payment method you choose and whether your account has completed identity verification. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers may take one to three business days depending on your bank and the time of day the request is submitted. To avoid delays, make sure your account is fully verified and that the payment details you have saved match your registered identity. Withdrawal requests submitted during weekends or Philippine public holidays may take slightly longer to process due to banking schedules.
Yes, minimum deposit amounts apply and vary by payment method. The cashier section of your account dashboard displays the current minimum and maximum limits for each available option. These limits are set to ensure smooth transaction processing and compliance with local financial regulations. If you are depositing for the first time, start with an amount you are comfortable with and familiarise yourself with the platform before increasing your deposit size. All amounts are in Philippine pesos (PHP) and there are no hidden fees charged by 87ph on standard deposits, though your payment provider may apply their own transaction charges.
From slot games to live sports odds, here are the answers to the most common gameplay questions from players across the Philippines.
87ph offers a wide range of entertainment options including slot games, live casino-style tables, and sports betting. The Slot Game section features a large catalogue of titles from well-known providers, covering classic reels, video slots, and jackpot games. The Game lobby brings together all available game categories in one place so you can browse and launch titles without navigating between multiple sections. Sports betting covers popular leagues and events relevant to Filipino fans, including basketball, football, and boxing. All games are accessible directly from your browser or through the 87ph mobile app, with no additional software required.
Yes — all games on 87ph are fully optimised for mobile play and work smoothly on both Android and iOS devices. You can play directly through your mobile browser without downloading anything, or you can install the dedicated 87ph app for a faster and more streamlined experience. The app is designed specifically for Philippine mobile networks and loads quickly even on standard mobile data connections. Touch controls are responsive and the game interface adjusts automatically to fit your screen size, whether you are using a small smartphone or a larger tablet. Visit the App page to find out how to install the 87ph app on your device.
The easiest way to find a specific slot title is to use the search function inside the Game lobby, where you can type the name of the game or the provider to filter results instantly. You can also browse by category — such as jackpot slots, classic slots, or new releases — to discover titles you may not have tried before. The Slot Game page provides a curated overview of the most popular and recently added titles on the platform. If you have played a game before, it will often appear in your recent games list on your account dashboard for quick access. The catalogue is updated regularly, so it is worth checking back often for new additions.
Get the most out of the 87ph app on your Android or iOS device with these straightforward answers.
Full installation instructions for both Android and iOS devices are available on the App page. The process is quick and the app is lightweight, so it will not take up much storage space on your phone. Once installed, you can log in with the same credentials you use on the desktop version — there is no need to create a separate account for the app. The app receives regular updates to improve performance and add new features, so make sure automatic updates are enabled on your device to always have the latest version. If you run into any issues during installation, the App page includes a step-by-step troubleshooting guide.
Yes — the 87ph app is built with Philippine mobile network conditions in mind and is optimised to load quickly even on slower 3G or 4G connections. Game assets are compressed and cached efficiently so that repeated visits load faster than the first time. If you are in an area with a weak signal, the app will attempt to maintain your session and reconnect automatically when your connection improves. For the smoothest experience, a stable Wi-Fi or LTE connection is recommended, especially for live casino games and live sports betting where real-time data is important. Switching to a stronger network or moving closer to your router can resolve most connection-related issues.
87ph is committed to safe and responsible play for all Filipino players. Here are answers to common questions about our player protection tools.
87ph provides a range of tools to help players stay in control of their gaming activity. These include deposit limits, session time reminders, and the option to take a temporary break or self-exclude from the platform entirely. You can access these tools from your account settings at any time without needing to contact support. Setting a deposit limit is a simple and effective way to manage your spending and ensure that gaming remains an enjoyable leisure activity rather than a financial burden. For a full overview of all available tools and guidance on how to use them, visit the Responsible Gaming page.
If you feel that you need a break from gaming, you can request a self-exclusion period through your account settings or by contacting the support team using the email address shown in the footer of this page. Self-exclusion can be set for a defined period — such as one week, one month, or six months — or as a permanent closure depending on your needs. During a self-exclusion period, you will not be able to log in or place any bets, and marketing communications will be suspended. We take these requests seriously and process them promptly to ensure your wellbeing is protected. Please review the Responsible Gaming page for full details on how self-exclusion works and what support resources are available in the Philippines.
If you did not find the answer you were looking for, you can reach our support team by email — the address is listed in the footer below. You can also head straight to the platform and explore it for yourself by creating a free account or logging in to your existing one.
Must be 21 years or older. Please play responsibly. See our Responsible Gaming page for more information.